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International Warranty

The NMI warranty covers any defect in material quality or workmanship that may occur with normal and reasonable use during the warranty period. In these cases, NMI will cover the costs of repair/replacement of the product(s) and/or parts of products that prove to be defective under normal and reasonable use. The warranty period is valid through 24 months after the date of purchase. This warranty does not apply to any costs, repairs, or replacements for repairs necessitated by use other than normal and/or reasonable use, cosmetic damages caused by normal wear and tear, any damages that may arise after any unauthorised work is attempted and conditions/malfunctions/damage not resulting from defects in material or workmanship. The warranty does not cover routine service or maintenance which may be required within the warranty period, including but not limited to demagnetization, or adjustments for accuracy resulting from the watch suffering an impact which affects the balance. We recommend our customer to carefully inspect their NMI product before altering its condition by unwrapping and wearing it. If you find something wrong with your watch, let us know as soon as possible so we can fix the problem sooner than later.

For any other issues, don't hesitate to contact us at

Frequently Asked Questions




NMI is committed to provide a 30 Days Return Policy if you are not completely satisfied with your purchase. If 30 days have gone by since your purchase, unfortunately we are unable offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase

Free gifts are non refundable.

Only items that have been purchased directly from NMI can be returned to NMI. NMI products purchased through other retailers and stockists must be returned in accordance with their respective return & refund policies.